Web Usability & Site Audit

Find out where your website is losing customers.

We review your website from top to bottom (usability, speed, accessibility and search) and give you a clear, prioritised plan to turn more visitors into customers.

Overview

Small fixes, big difference

Visitors rarely tell you why they left. A confusing menu, a slow page or a form that won't submit on mobile each quietly cost you enquiries and sales.

Our audit finds those friction points. We combine expert review with analytics and performance testing to understand how people really use your site, then explain what we found in plain language, ranked by impact so you know exactly where to start.

At a glance

  • UX/UI analysis and recommendations
  • Navigation and flow optimization
  • Site speed and performance check
  • Accessibility compliance review
Capabilities

What we deliver

Every engagement is shaped around your goals. Here's what it can include.

  • 01

    UX & UI review

    An expert assessment of layout, content and interactions against established usability principles.

  • 02

    Navigation & user journeys

    We follow your key journeys step by step to find where visitors get stuck or drop off.

  • 03

    Performance testing

    Page speed and Core Web Vitals measured across devices, with the causes of slowdowns identified.

  • 04

    Accessibility review

    Checks against WCAG guidelines to help make your site usable for everyone, including people using assistive technology.

  • 05

    Technical & SEO health

    Broken links, indexing issues, metadata and structure reviewed to protect your search visibility.

  • 06

    Prioritised action plan

    Every finding ranked by impact and effort, so you can fix the most valuable issues first.

How we work

A clear process, start to finish

No jargon and no surprises. You'll always know what's happening and what comes next.

  1. 01

    Brief

    We agree your goals, key pages and the journeys that matter most.

  2. 02

    Review

    We analyse the site, your analytics and performance data in detail.

  3. 03

    Report

    We present clear findings with evidence and practical recommendations.

  4. 04

    Improve

    We implement the fixes for you, or support your own team in doing so.

Why CTXperts

What you can expect

A dedicated team that takes the time to understand your business, explains things clearly and stays with you long after launch.

  • More conversions

    Remove the friction that stops visitors enquiring or buying.

  • Faster pages

    Speed improvements that keep visitors engaged and support search rankings.

  • Wider reach

    An accessible site that works for every visitor.

  • Clear direction

    A practical roadmap instead of guesswork.

FAQs

Questions we're often asked

How long does an audit take?

It depends on the size of your site and how many journeys we review. We confirm a timeline when we agree the scope.

Do we need to give you access to our website?

Read-only access to your analytics and Search Console helps us make more accurate recommendations, but much of the audit can be carried out on the live site alone.

Can you fix the issues you find?

Yes. Our design and development team can take care of the recommendations, or we can hand over a detailed brief for your own developers.

Web Solutions

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Let’s talk

Ready to build something great together?

If you have any further questions or just want to say hello, you can reach out to us.